92% of consumers want to buy resale from your brand directly.

Gain the benefits of recommerce with our end-to-end solution.

Turn returns, take-backs, cancelled orders into revenue, and together we will save the planet.

Discover how

Request a demo

View more recommerce stores powered by FloorFound

When it comes to  large-item returns, don't look back.

92% of consumers want to buy resale from your brand directly.

Gain the benefits of recommerce with our end-to-end solution.

Turn returns, take-backs, cancelled orders into revenue, and together we will save the planet.

Discover how

Request a demo

View more recommerce stores powered by FloorFound

When it comes to  large-item returns, don't look back.

92% of consumers want to buy resale from your brand directly.

Gain the benefits of recommerce with our end-to-end solution.

Turn returns, take-backs, cancelled orders into revenue, and together we will save the planet.

Discover how

Request a demo

View more recommerce stores powered by FloorFound

FloorFound is bringing online return and resale to direct to consumer furniture businesses.

Read our latest coverage in TechCrunch →

The power of returns in the re-sale economy.

The world of retail has finally embraced the idea of mastering returns, as consumers today realize the benefits of re-sale items and demand change from the brands they love.

This growing trend has continually evaded the world of oversized e-commerce. Managing big and bulky returns continues to be a headache even for the most established brands, with typical recovery rates reaching 20% at best.

The alternatives are equally as poor. Scrapping and liquidation offer zero value, zero opportunities, and zero brand equity.

It's time for change, and that's where FloorFound comes in.

The power of returns in the re-sale economy.

The world of retail has finally embraced the idea of mastering returns, as consumers today realize the benefits of re-sale items and demand change from the brands they love.

We've got your back, so you move forward.

The FloorFound platform provides oversized e-commerce retailers with an end-to-end turnkey solution to manage the re-sale process: from the point of return, to managing the supply chain, to reselling directly to customers.

Take advantage of the re-sale economy and take back control of the returns process. Identify new customer and market segments along the way.

Discover how

Lower
Operational
Costs

Higher
Retained
Value

Improved
Recovery
Rate

We've got your back, so you move forward.

Take advantage of the re-sale economy and take back control of the returns process. Identify new customer and market segments along the way.

Discover how

Lower
Operational
Costs

Higher
Retained
Value

Improved
Recovery
Rate

From item return to re-sale, we've got you covered.

Discover how

Consumer returns item

US returns alone create 5bn pounds of landfill waste.

Item picked up & delivered to warehouse

A 95% spike in e-commerce returns is prompting brands to reconsider their returns process.

Learn More

Item inspected for condition, labeled and stored

Only 23% of US businesses use technology to better manage returns.

Learn More

Items reviewed and published to storefront

Online returns now amount to as much as one-third of sales.

Learn More

Environmentally/ cost-savvy consumer purchases item

From April-June 2020, $1 in every $5 spent came from orders placed on the web.

Learn More

Item delivered to customer & avoids landfill

It's estimated that each year in the US, returns create 15m tonnes of carbon emissions.

Learn More

FloorFound | Managing Your Returns – Item delivered to customer and avoid landfill

FloorFound | Managing Your Returns – Item picked up  & delivered to  warehouse

FloorFound | Managing Your Returns – Items inspected for condition, labeled & stored

FloorFound | Managing Your Returns – Item reviewed  & published to  store front

FloorFound | Managing Your Returns – Environmentally conscious consumer purchases item from recommerce storefront

Item delivered to customer & avoids landfill

Consumer returns item

Item picked up & delivered to warehouse

Item inspected for condition, labeled and stored

Items reviewed and published to storefront

Environmentally conscious consumer purchases item from re-commerce storefront

Item delivered to customer & avoids landfill

Consumer returns item

Item picked up & delivered to warehouse

Item inspected for condition, labeled and stored

Items reviewed and published to storefront

Environmentally conscious consumer purchases item from re-commerce storefront

President and Chief Commercial Officer, Pilot Freight Services

Working with some of the leading "large item" eCommerce retailers the primary struggle always seems to be their high costs of returns. We believe that the FloorFound solution is an ideal way for retailers to recover revenue that would otherwise be bound for landfills. We are excited to be partnered with FloorFound on this mission.

John J. Hill

FloorFound | Customer Testimonials - Pilot Freight Services

General Partner, Schematic Ventures

The broken experience of large item ecommerce has kept a multi-billion dollar category offline. It's not a simple problem: large items require coordination of a hyper-fragmented micro-carrier networks, complex physical processing and then reinjection into an ecommerce channel that aligns with the brand. UPS and FedEx just aren't going to cut it. Floor Found is tackling this challenge with a team tailormade for the task: Chris Richter, Ryan Matthews and Shannon Murphy have backgrounds spanning supply chain, delivery, ecommerce and enterprise software. Floor Found will be the catalyst that moves the remaining offline categories, online.

Julian Counihan

FloorFound | Investors – Schematic Ventures

CEO, Inside Weather

As a fast growing direct to consumer furniture brand that is making high quality build-to-order furniture accessible to a wide range of consumers, our operations must be very lean and as efficient as possible. Managing returns is a challenge for every furniture shipper and we want to create the best possible experience for our customers. FloorFound's approach to solving this problem for brands like ours not only helps us to create a better experience for our customers and maximize our revenue recovery...but also makes our brand accessible to an even broader audience.

Ben Parsa

FloorFound | Customer Testimonials - Inside Weather

President, Metropolitan Warehouse & Delivery Corp.

Metropolitan is delighted to be a key partner to FloorFound. We recognized early on that FloorFound had identified and was addressing a key gap in large item eCommerce, namely managing these hard to manage returns and maximizing revenue recovery. We have seen this problem first hand across our client base and we are always seeking to introduce our shippers to new and innovative solutions tackling major business challenges.

Shawn Khan

FloorFound | Customer Testimonials - Metropolitan Warehouse & Delivery Corp.

VP of Operations and Corporate Development, FLOYD Home

Why do I love FloorFound? First, from a sustainability standpoint, which is important to Floyd, FloorFound allows us to process returns more efficiently and keep that returned inventory out of landfills. Second, it gives us the opportunity to recover revenue and reduce our reverse logistics cost. And then Third, I believe it allows us to attract a different tier of customer that may be more value or budget conscious.

Aaron Turk