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When it comes to oversized e-commerce returns, don't look back.

Managing the returns and re-sale of big and bulky items for even the most established brands is expensive, low yielding, and a headache.
FloorFound makes it simple, providing an end-to-end turnkey solution to manage the oversized e-commerce re-sale process from the point of return to reselling your products directly to your customers.

So you can keep doing what you do best.
Discover how
  Scroll down to find out more

When it comes to 
large-item returns, don't look back.

Image

When it comes to oversized e-commerce returns, don't look back.

Managing the returns and re-sale of big and bulky items for even the most established brands is expensive, low yielding, and a headache.
FloorFound makes it simple, providing an end-to-end turnkey solution to manage the oversized e-commerce re-sale process from the point of return to reselling your products directly to your customers.

So you can keep doing what you do best.
Discover how
Scroll down to find out more

When it comes to 
large-item returns, don't look back.

Image

When it comes to oversized e-commerce returns, don't look back.

Managing the returns and re-sale of big and bulky items for even the most established brands is expensive, low yielding, and a headache.
FloorFound makes it simple, providing an end-to-end turnkey solution to manage the oversized e-commerce re-sale process from the point of return to reselling your products directly to your customers.

So you can keep doing what you do best.
Discover how
Scroll down to find out more
The power of returns in the re-sale economy.
The world of retail has finally embraced the idea of mastering returns, as consumers today realize the benefits of re-sale items and demand change from the brands they love.
 
 
 
This growing trend has continually evaded the world of oversized e-commerce. Managing big and bulky returns continues to be a headache even for the most established brands, with typical recovery rates reaching 20% at best.

The alternatives are equally as poor. Scrapping and liquidation offer zero value, zero opportunities, and zero brand equity.

It's time for change, and that's where FloorFound comes in.
The power of returns in the re-sale economy.
The world of retail has finally embraced the idea of mastering returns, as consumers today realize the benefits of re-sale items and demand change from the brands they love.
 
This growing trend has continually evaded the world of oversized e-commerce. Managing big and bulky returns continues to be a headache even for the most established brands, with typical recovery rates reaching 20% at best.

The alternatives are equally as poor. Scrapping and liquidation offer zero value, zero opportunities, and zero brand equity.

It's time for change, and that's where FloorFound comes in.
 
 
We've got your back, so you move forward.
 
The FloorFound platform provides oversized e-commerce retailers with an end-to-end turnkey solution to manage the re-sale process: from the point of return, to managing the supply chain, to reselling directly to customers.
Take advantage of the re-sale economy and take back control of the returns process. Identify new customer and market segments along the way.
Discover how
Lower
Operational
Costs
Higher
Retained
Value
Improved
Recovery
Rate
We've got your back, so you move forward.
The FloorFound platform provides oversized e-commerce retailers with an end-to-end turnkey solution to manage the re-sale process: from the point of return, to managing the supply chain, to reselling directly to customers.
Take advantage of the re-sale economy and take back control of the returns process. Identify new customer and market segments along the way.
Discover how

Lower
Operational
Costs

Higher
Retained
Value

Improved
Recovery
Rate

From item return to re-sale, we've got you covered.
Discover how



Consumer returns item

US returns alone create 5bn pounds of landfill waste.



Item picked up & delivered to warehouse

A 95% spike in e-commerce returns is prompting brands to reconsider their returns process.

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Item inspected for condition, labeled and stored

Only 23% of US businesses use technology to better manage returns.

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Items reviewed and published to storefront

Online returns now amount to as much as one-third of sales.

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Environmentally/ cost-savvy consumer purchases item

From April-June 2020, $1 in every $5 spent came from orders placed on the web.

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Item delivered to customer & avoids landfill

It's estimated that each year in the US, returns create 15m tonnes of carbon emissions.

Learn More

Slide FloorFound | Managing Your Returns – Item delivered to customer and avoid landfill FloorFound | Managing Your Returns – Item picked up
 & delivered to
 warehouse FloorFound | Managing Your Returns – Items inspected for condition, labeled & stored FloorFound | Managing Your Returns – Item reviewed
 & published to
 store front FloorFound | Managing Your Returns – Environmentally conscious consumer purchases item from recommerce storefront Item delivered to customer & avoids landfill FloorFound | Managing Your Returns – Consumer returns item Consumer returns item Item picked up & delivered to warehouse Item inspected for condition, labeled and stored Items reviewed and published to storefront Environmentally conscious consumer purchases item from re-commerce storefront Slide FloorFound | Managing Your Returns – Item delivered to customer and avoid landfill FloorFound | Managing Your Returns – Item picked up
 & delivered to
 warehouse FloorFound | Managing Your Returns – Items inspected for condition, labeled & stored FloorFound | Managing Your Returns – Item reviewed
 & published to
 store front FloorFound | Managing Your Returns – Environmentally conscious consumer purchases item from recommerce storefront Item delivered to customer & avoids landfill FloorFound | Managing Your Returns – Consumer returns item Consumer returns item Item picked up & delivered to warehouse Item inspected for condition, labeled and stored Items reviewed and published to storefront Environmentally conscious consumer purchases item from re-commerce storefront

Slide President and Chief Commercial Officer, Pilot Freight Services Working with some of the leading "large item" eCommerce retailers the primary struggle always seems to be their high costs of returns. We believe that the FloorFound solution is an ideal way for retailers to recover revenue that would otherwise be bound for landfills. We are excited to be partnered with FloorFound on this mission. John J. Hill FloorFound | Customer Testimonials - Pilot Freight Services Slide General Partner, Schematic Ventures The broken experience of large item ecommerce has kept a multi-billion dollar category offline. It's not a simple problem: large items require coordination of a hyper-fragmented micro-carrier networks, complex physical processing and then reinjection into an ecommerce channel that aligns with the brand. UPS and FedEx just aren't going to cut it. Floor Found is tackling this challenge with a team tailormade for the task: Chris Richter, Ryan Matthews and Shannon Murphy have backgrounds spanning supply chain, delivery, ecommerce and enterprise software. Floor Found will be the catalyst that moves the remaining offline categories, online. Julian Counihan FloorFound | Investors – Schematic Ventures Slide CEO, Inside Weather As a fast growing direct to consumer furniture brand that is making high quality build-to-order furniture accessible to a wide range of consumers, our operations must be very lean and as efficient as possible. Managing returns is a challenge for every furniture shipper and we want to create the best possible experience for our customers. FloorFound's approach to solving this problem for brands like ours not only helps us to create a better experience for our customers and maximize our revenue recovery...but also makes our brand accessible to an even broader audience. Ben Parsa FloorFound | Customer Testimonials - Inside Weather Slide President, Metropolitan Warehouse & Delivery Corp. Metropolitan is delighted to be a key partner to FloorFound. We recognized early on that FloorFound had identified and was addressing a key gap in large item eCommerce, namely managing these hard to manage returns and maximizing revenue recovery. We have seen this problem first hand across our client base and we are always seeking to introduce our shippers to new and innovative solutions tackling major business challenges. Shawn Khan FloorFound | Customer Testimonials - Metropolitan Warehouse & Delivery Corp. Slide VP of Operations and Corporate Development, FLOYD Home Why do I love FloorFound? First, from a sustainability standpoint, which is important to Floyd, FloorFound allows us to process returns more efficiently and keep that returned inventory out of landfills. Second, it gives us the opportunity to recover revenue and reduce our reverse logistics cost. And then Third, I believe it allows us to attract a different tier of customer that may be more value or budget conscious. Aaron Turk FloorFound | Customer Testimonials - Floyd Home

What's your retail returns strategy?

Challenged by how to deploy a cost-effective oversized e-commerce return and re-sale solution?

Our retail experts are on standby ready to help.
Discover how

What's your retail returns strategy?

Challenged by how to deploy a cost-effective oversized e-commerce return and re-sale solution?

Our retail experts are on standby ready to help.
Discover how

What's your retail returns strategy?

Challenged by how to deploy a cost-effective oversized e-commerce return and re-sale solution?

Our retail experts are on standby ready to help.
Discover how
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Why FloorFound
Resources
About
Careers
Contact
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